We often misjudge between hearing and listening. Please understand, even though we use the same body organ (apparently) for both hearing and listening, but there is a significant difference between hearing and listening. Hearing is a physical process, while Listening is a phycological process. While we hear many things, our brain does not digest/process all the information. In other words, even though we are hearing, our brain might be thinking about something else! To convert from Hearing to Listening, we need to tune our mind, so that whatever we are hearing, goes to our brain to process and store. Another aspect of poor listening skill is – we often try to jump to a conclusion before hearing out the other person completely.
To be a good listener, we must hear completely what the other person is saying and occasionally paraphrase what has been told, ensuring our complete understanding, and also avoid any assumption/ambiguity. This process improves our interpersonal communication, professional growth, and career satisfaction.